Refund Policy

1. Overview

At Punarjani Ayurveda Hospital, we are committed to providing high-quality healthcare services and ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds of our services and products.

2. Consultation Services

2.1 Initial Consultations

• Full refund available if cancelled 24 hours before the scheduled appointment
• 50% refund if cancelled between 12-24 hours before the appointment
• No refund for cancellations less than 12 hours before the appointment
• Emergency cancellations will be considered on a case-by-case basis

2.2 Follow-up Consultations

• Full refund available if cancelled 12 hours before the scheduled appointment
• No refund for cancellations less than 12 hours before the appointment
• Rescheduling is preferred over cancellation when possible

3. Treatment Packages

3.1 Package Cancellations

• Full refund minus used sessions if cancelled before starting treatment
• Pro-rated refund based on remaining sessions if cancelled during treatment
• No refund after completion of 75% of the package
• Medical necessity cancellations may qualify for full refund

3.2 Package Modifications

• Package upgrades: Pay the difference in cost
• Package downgrades: Refund the difference minus 10% administrative fee
• Session transfers to other treatments may be allowed with approval

4. Ayurvedic Medicines and Products

4.1 Unopened Products

• Full refund within 30 days of purchase if unopened and in original packaging
• Return shipping costs are the responsibility of the customer
• Products must be returned in saleable condition

4.2 Opened Products

• No refunds for opened or partially used products
• Exceptions may be made for defective products
• Quality issues must be reported within 7 days of opening

4.3 Custom Formulations

• No refunds for custom-made Ayurvedic formulations
• These are prepared specifically for individual patients
• Cannot be resold or reused

5. Wellness Programs and Retreats

5.1 Program Cancellations

• Full refund minus 10% administrative fee if cancelled 30+ days before start
• 50% refund if cancelled 15-30 days before start
• 25% refund if cancelled 7-14 days before start
• No refund for cancellations less than 7 days before start

5.2 Early Departures

• Pro-rated refund for early departures due to medical emergencies
• No refund for early departures for personal reasons
• Unused services may be credited for future use

6. Refund Process

6.1 Requesting a Refund

• Submit refund request in writing via email or in person
• Include reason for refund and relevant documentation
• Provide original receipt or proof of payment
• Allow 5-7 business days for review

6.2 Refund Processing

• Approved refunds processed within 10-15 business days
• Refunds issued to original payment method
• Credit card refunds may take 3-5 business days to appear
• Bank transfer refunds may take 5-10 business days

7. Non-Refundable Items

The following items are non-refundable:

• Completed treatments and therapy sessions
• Custom Ayurvedic formulations
• Opened or partially used products
• Gift certificates and vouchers
• Administrative fees and processing charges
• Services rendered in emergency situations

8. Special Circumstances

8.1 Medical Emergencies

• Full refunds may be provided for medical emergencies
• Medical documentation may be required
• Case-by-case evaluation by management

8.2 Service Quality Issues

• Immediate refunds for service quality issues
• Complaints must be reported within 24 hours
• Investigation may be conducted

8.3 Natural Disasters

• Full refunds for cancellations due to natural disasters
• Government travel advisories qualify for full refunds
• Rescheduling options also available

9. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by senior management
• Submit additional documentation or evidence
• Request mediation through appropriate channels
• Contact consumer protection authorities if necessary

10. Contact Information

For refund requests and questions about this policy, please contact us: